Privacy Policy

Privacy Policy

Last updated: September 22, 2026

This Privacy Policy describes how Questeria (“we”, “our”, or “us”) collects, uses, retains, and protects your information when you use the Questeria mobile application (the “App”).

1. Information We Collect

1.1 Information You Provide

• Account information when signing in (e.g. via Google Sign-In or Apple Sign-In or other supported authentication providers)
• Basic profile data associated with your authentication provider
• Information you provide when contacting us through the App's support functionality

1.2 Automatically Collected Information

• Device information (operating system, app version)
• Anonymous usage and interaction data

1.3 Location Data

With your permission, Questeria may collect your approximate or precise location while the app is in use in order to:

• Display nearby quests or activities
• Enable location-based gameplay features

Location data is only accessed while the app is active and is not tracked in the background.

1.4 NFC Data

Questeria may access your device’s NFC functionality to scan quest tokens. No personal data is stored on or written to NFC tags.

1.5 Notifications

If you opt in, we may send push notifications related to quests, updates, or important app information. You can disable notifications at any time via your device settings.

2. How We Use Your Information

We use your information:

• To provide and operate core App functionality
• To maintain your account and authenticate you
• To personalize your experience
• To enable location-based and NFC-based features
• To track quest participation and eligibility for rewards
• To prevent fraud, abuse, manipulation of gameplay, or unauthorized claims of rewards
• To improve App performance and reliability
• To communicate important updates or notifications
• To respond to support requests

3. Data Sharing

We do not sell your personal data. Information may be shared only:

• With service providers required for authentication or infrastructure
• When required by law or legal process
• To protect the rights, safety, or security of users or the application
• Where necessary to prevent fraud, abuse, or unauthorized reward claims

4. Account Deactivation and Data Retention

You may request deactivation of your Questeria account directly within the App.

To request account deactivation, go to:

Profile → Settings → Support

and submit a support request asking for your account to be deactivated. You do not need to leave the App or visit a website to submit this request.

When an account is deactivated:

• Access to the account and associated gameplay features is disabled.
• The account can no longer be used to participate in quests or claim rewards.
• Personal information associated with the account is anonymized where reasonably possible.
• Information that is necessary to maintain the integrity and security of the service may be retained in an anonymized or otherwise non-personally-identifiable form.
• Certain information may also be retained where required by law or reasonably necessary for fraud prevention, abuse prevention, security, dispute resolution, or enforcement of our Terms & Conditions.

Deactivation is intended to remove the account from active use while preserving the information necessary to prevent abuse of the Questeria service, including attempts to create or use replacement accounts to circumvent quest participation or reward limitations.

After deactivation and anonymization, the retained information is not used to restore the deactivated account or provide the user with continued access to that account.

5. Data Security

We use reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Questeria does not knowingly collect personal information from children under the age required by applicable law without verifiable parental consent. If you believe a child has provided personal data, please contact us so we can take appropriate action.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion or anonymization of your personal data.

You may request account deactivation and anonymization directly through the App by going to:

Profile → Settings → Support

You may also withdraw permissions such as location or notifications through your device settings.

Where information must be retained for legitimate purposes such as fraud prevention, security, legal compliance, or enforcement of our Terms & Conditions, that information may not be eligible for complete deletion. Where reasonably possible, such retained information will be anonymized.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

Email: hello@questeria.app